Privacy Policy

Level UP Music is committed to safeguarding and preserving the privacy of it's visitors. This Policy explains which data is collected, what happens to any personal data that you provide to Level UP Music, and how that data is used. This Policy is updated from time to time, and Level UP Music will attempt to inform you when changes are made.

Collected Information

In running and maintaining the website, the following information may be collected:

• Account and Profile Information: Information will be collected when you sign-up for an account, modify your profile, or change settings with the service. This includes information such as your name, email address, address, and phone number. This information is primarily used for contacting purposes. Level UP Music does not have any third party affiliates and does not provide data to third parties.
• Communications with Level UP Music: Through contact support, you will be asked to provide contact information so Level UP Music can reach you. Any information you provide in pursuit of support is also stored by this website, and sent by email to Level UP Music.
• Payment information: Payment is collected in person. Level UP Music does not support an ecommerce suite at this time. None of your payment information will ever be stored.

How Level UP Music uses your information

Level UP Music only uses the information that's collected from you to provide services to you. In addition to this we may use the information for one or more of the following purposes:

• Communicating with you about the Service: Your contact information is used to send communications relating to your use of the Service, which includes payment confirmation, subscription confirmation, support, reminders, and sending technical notices and updates when applicable.
• Marketing and promotion: Your contact information may be used to communicate with you about updates to the Services, such as lesson times.
• Customer support: We use your information to provide you with support and help resolve any issues you encounter.

Storing your personal data

Level UP Music uses data hosting service providers in Canada to host the information that's collected, and technical measures are used to secure your data. While safeguards have been implemented to protect your information, no security system is impenetrable, and due to the inherent nature of the Internet, Level UP Music cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Level UP Music will respond to requests about this within a reasonable time frame.

Third party links

On occasion Level UP Music will include links to third parties on this website. Where Level UP Music provides a link, it does not mean that Level UP Music endorses or approves that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Accessing and controlling your information

You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise some of these choices by logging into the Service and using settings available within your account. For all other requests, you may reach out via the contact form on the contact page to request assistance.

Policy on children

Level UP Music does not knowingly collect any information on children under 13 years of age. Parents or guardians may create an account on behalf of a child. Children under 16 years of age must have consent from their parent or guardian before providing any information. If Level UP Music becomes aware that a child under 13 has provided Level UP Music with personal information, the proper steps will be taken to delete that information. If you become aware that a child has provided Level UP Music with personal information, please contact Level UP Music through support services.

Contacting us

Please do not hesitate to contact Level UP Music regarding any matter relating to this Privacy Policy via the Contact page.